Terms & Conditions
Please read these terms carefully they explain how we work, your rights, and our responsibilities.
Last updated: 6 September 2025
Legal note: This page is intended as clear, consumer-friendly terms under UK law (England & Wales). It does not constitute legal advice. Some provisions (e.g. charges or limits) are subject to the fairness tests in the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you have any questions, please contact info@cleanmira.co.uk.
1) Who we are & how to contact us
CleanMira Solutions Ltd (Company No. 16544346), registered office: 132a High Street Bromsgrove, Birmingham, United Kingdom, B61 8ES. Email: info@cleanmira.co.uk.
We supply domestic, end-of-tenancy, deep and commercial cleaning across the West Midlands. We may use trained employees or approved subcontractor teams.
2) Booking, quotes & what’s included
- Bookings are made online or by email/phone. Quotes are based on service type, property size/condition and any selected add-ons.
- Scope follows our service checklist. Add-ons (e.g. carpets/upholstery, balcony, appliances, external windows where accessible) are priced separately.
- Parking/entry: The customer arranges parking or reimburses related charges. Safe access, electricity and hot water must be available.
- Timing: Arrival windows allow for traffic/previous jobs. Team size and duration are estimates, not guarantees.
3) Pricing & payment (Stripe)
- Prices are shown at checkout before payment. VAT (if applicable) and surcharges (e.g. congestion/parking) are disclosed or reimbursable.
- Card payments are processed by Stripe. By booking you authorise us and Stripe to (a) process your card details; (b) store a token to your payment method; and (c) charge your card for the agreed services, add-ons and any fees permitted under these terms.
- We do not store full card numbers; Stripe acts as our PCI-compliant processor. Refunds are returned to the original payment method where approved.
4) Cancellations & rescheduling
- 24-hour policy: You may cancel or reschedule free of charge if you give us at least 24 hours’ notice before the start time.
- Late cancellation fee: If you cancel or reschedule with less than 24 hours’ notice, or we cannot gain access on arrival, we may charge a late cancellation fee. This will be the lower of:
- 50% of the quoted service price; or
- our reasonable costs/losses (including travel, team time lost and non-refundable expenses).
- Fairness: any fee is intended to reflect our genuine losses and complies with UK consumer law on fair terms.
Cooling-off (distance contracts): If you book online/phone, you normally have 14 days to cancel under the Consumer Contracts Regulations. If you ask us to start within 14 days, you acknowledge that (a) you’ll pay for work done up to cancellation, and (b) once the service is fully performed, the right to cancel is lost.
5) Satisfaction & re-clean window
- If you are not satisfied, please tell us within 24 hours of the visit. We will arrange a free re-clean of the affected areas within a reasonable time.
- After 24 hours, normal re-soiling/usage may occur; we’ll still try to help but a revisit may be chargeable.
- For end-of-tenancy, please report issues within 24 hours or before inventory where possible so we can rectify promptly.
6) Fair use & chargebacks
- We encourage you to contact us first to resolve any concerns. Where a card dispute/chargeback is raised, we will submit evidence to the card issuer.
- Misuse of chargeback: If a chargeback is raised without a valid basis, we may recover from you (where lawful) any amounts wrongly charged back, the scheme/processor fees, and our reasonable administrative costs. In proven fraudulent or abusive cases, we may pursue our actual losses and damages through legal channels. Note: any fixed penalty must be fair and proportionate to be enforceable under UK consumer law.
(Scheme note: chargeback is a card-scheme remedy, not a statutory right; card issuers handle claims under Visa/Mastercard rules.)
7) Health, safety & reasonable adjustments
- We use professional detergents and follow COSHH guidance. Please inform us of allergies/sensitivities in advance; eco options are available.
- We cannot handle hazardous/biohazard waste, infestations, or jobs that would compromise health/safety or require specialist licensing.
- Please secure pets and valuables; minors remain under adult supervision on site.
8) Damage & liability
- Please report damage within 24 hours. We may repair, replace, or compensate at our discretion as required by law.
- We’re not liable for pre-existing faults, normal wear, poor installation, or items not designed for wet/chemical cleaning unless we were advised and agreed in writing.
- Liability cap: To the extent permitted by law, our liability for direct loss per job is limited to the amount paid for that job or £500, whichever is higher. Nothing limits liability for death/personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
9) Keys, access & photos
- We can collect/hold keys securely against job IDs. Lost-key liability is limited to the reasonable cost of a like-for-like key/lock replacement.
- For quality control and proof of work we may, with your consent, take photos of areas cleaned (no personal data in frame where possible). Media is handled per our Privacy Notice.
10) Data protection
We process personal data as a controller under the UK GDPR and the Data Protection Act 2018. We collect only what is necessary to deliver and support your booking, store it securely, and retain it no longer than needed. For details, see our Privacy Notice or contact info@cleanmira.co.uk.
11) Changes, complaints & law
- We may update these terms; the version online at the time of booking applies to that booking.
- Complaints: please email info@cleanmira.co.uk. We aim to respond promptly and fairly.
- These terms are governed by the laws of England & Wales; courts of England & Wales have exclusive jurisdiction.
12) Summary of key points
- 24-hour window: free cancellation/reschedule with ≥24h notice; late cancellations may incur a fair fee (see §4).
- Satisfaction: tell us within 24h for a free re-clean of the affected areas (see §5).
- Payments: processed by Stripe; card token may be stored for agreed charges/refunds (see §3).
- Fair terms & your rights: our terms operate alongside your statutory rights under UK consumer law.
Questions about these terms?
We’re happy to clarify anything before you book.